Mailfloss
Privacy Notice
Effective Date: February 03, 2021
Last Updated: February 03, 2021
We at 1992379 Ontario Inc. d.b.a. Mailfloss (“Mailfloss”, “us”, “our”, or “we”) are strongly committed to transparency, and we want you (“you” or “your”) to understand how we collect, use, share and protect your personal information, as well as how you can manage the personal information we collect. This Privacy Notice applies to your interactions with us or your use of our websites (https://mailfloss.com and https://app.mailfloss.com), products, services, apps, or features, either online or offline (collectively, our “Services”). Please see Section 12 for the contact details of our data protection officer for the purposes of EU and UK privacy laws.
By using our Services, you acknowledge the terms of this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use our Services. If you do not understand, or if you have questions about, this Privacy Notice, please contact us before using, or continuing to use, our Services.
We reserve the right to change our Privacy Notice from time to time by posting the changes here. If we choose to amend this Privacy Notice, we will revise the Last Updated date at the top of this Privacy Notice when we post the updated version. We may also provide you with notice by prominently posting on our website, via email or both, if we make any significant changes to this Privacy Notice. Your use of our Services after we have informed you in one of these ways that we made changes to our Privacy Notice will mean that you have accepted those changes.
We collect two basic types of information from you when you provide it to us or when you use or interact with our Services: personal information and non-personal information.
Personal information includes all information that relates to you or which are opinions about you personally and either identifies or may be used to identify you personally (collectively, “personal information”). We may collect the following types of personal information from you depending upon the device you are using and how you interact with us or use or interact with our Services, such as your:
To see all of the categories of personal information we collect, click here.
Non-personal information includes information that does not personally identify you or information that has been anonymized (collectively, “non-personal information”). When we combine non-personal information with personal information, we treat the combined information as personal information.
You can always refuse to provide your personal information, but please note that some personal information is necessary to provide our Services.
We need to collect personal information from you in order to provide you with our Services, as well as to improve your experience. You may provide us with personal information in several ways, including, for example when you:
Like many websites and apps, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions, including how you use the website. We use this information for analytics purposes which allows us to improve your browsing experience. The information we collect through these technologies will also be used to manage your session. Out of these cookies, the cookies that are categorised as “necessary” are stored on your browser as they are essential for the working of basic functionalities of the website. These necessary cookies cannot be disabled.
For more information about cookies and how we use them, please see our Cookie Notice.
Cookie Opt-out. You can set your browser or device to refuse all cookies or to indicate when a cookie is being sent. If you delete your cookies, if you opt-out from cookies, or if you set your browser or device to decline these technologies, some Services may not function properly. Our Services do not currently change the way they operate upon detection of a Do Not Track or similar signal.
We also use various types of online analytics including Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our website. These online analytics services, like Google Analytics, use cookies or other tracking technologies to help us analyze how users interact with and use the website, compile reports on the related activities, and provide other services related to website and app activity and usage. The technologies used by these services like Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. In particular, the information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google click here.
We also may collect personal information from other sources, such as our partners or third party service providers, or from our offline interactions with you for the purposes listed in the How We Use Personal Information section below, including to enable us to verify or update information contained in our records and to better customize the Services for you.
We may use personal information to do any or all of the following:
We may also combine your personal information collected through various sources, including information collected through our Services, and develop a customer profile that will be used for the purposes above.
Except as otherwise permitted or required by applicable law, we only retain personal information for as long as we need to use the information for the purposes listed above, including, for legal, regulatory, backup, archival, accounting, and/or audit purposes.
We may use personal information to create non-personal information. We may use non-personal information for any legitimate business purpose.
We may use personal information for a number of reasons:
Our legitimate interests for using personal information are:
We do not sell or rent personal information.
We may share personal information with our third party service providers, suppliers, vendors, professional advisors and business partners, which may include IT service providers, financial institutions and payment providers, customer relationship management vendors, other cloud-based solutions providers, lawyers, accountants, auditors and other professional advisors. We contract with such vendors and advisers to ensure that they only process your personal information under our instructions and ensure the security and confidentiality of your personal information. We share personal information with these third parties to help us:
We may share personal information with law enforcement and regulatory authorities or other third parties as required or permitted by law for the purpose of:
In accordance with applicable law, we may also transfer or assign personal information to third parties as a result of, or in connection with, a sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization, or liquidation. If we are involved in defending a legal claim, we may disclose personal information about you that is relevant to the claim to third parties as a result of, or in connection with, the associated legal proceedings.
To see all of the categories of personal information we share, click here.
We share non-personal information with third parties as reasonably necessary to meet our business needs.
We are dedicated to ensuring the security of your personal information and have a number of safeguards in place to help protect your personal information. For example:
Our security procedures mean that we may occasionally request proof of identity before we disclose your personal information to you. We try our best to safeguard personal information once we receive it, but please understand that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. If you suspect an unauthorized use or security breach of your personal information, please contact us immediately.
We are a global business. As such, information we collect may be transferred to, stored, and processed in any country or territory where one or more of our business partners or service providers are based or have facilities which may be a different to your home country. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws that country. While other countries or territories may not have the same standards of data protection as those in your home country, we will continue to protect personal information that we transfer in line with this Privacy Notice requiring that our business partners or service providers adhere to this Privacy Notice and the applicable privacy regulations in your home country.
Our Services are not for children or those under the age of 16. We do not knowingly collect personal information from children or other persons who are under 16 years of age. Individuals who are children or those under the age of 16 should not attempt to provide us with any personal information. If you think we have received personal information from children or those under the age of 16, please contact us immediately.
We do not share personal information with third parties for their own direct marketing purposes without your consent. California residents under 18 years old, in certain circumstances, may request and obtain removal of personal information or content that you have posted on our Services. Please be mindful that this would not ensure complete removal of the content posted by you on our Services. To make any request pursuant to California privacy law, please contact us.
If you are a resident of the United States, we offer you the following choices in connection with our Services.
Access to your personal information
You have the right to request access to the personal information that we collect, use, and disclose about you. You also have the right to not receive discriminatory treatment for exercising your access right. To submit a request or designate an authorized agent to make a request, please contact us using the information below.
Deleting your personal information
You have the right to request that we delete your personal information, subject to some exceptions under applicable law. Once we have received and confirmed your request, we will delete (and direct our partners and service providers to delete) your personal information, unless an exception under applicable law applies. You have the right to not receive discriminatory treatment for exercising your deletion right. To submit a request or designate an authorized agent to make a request, please contact us using the information below.
Updating your personal information
The accuracy of the personal information we have about you is very important. To submit a request to update or correct your information or designate an authorized agent to make such a request, please contact us using the information below.
Email Communications / Direct Marketing
You may have the opportunity to receive certain communications from us related to our Services. If you provide us with your email address in order to receive communications, you can opt-out of marketing emails at any time by following the instructions at the bottom of our emails and adjusting your email preferences. Please note that certain emails may be necessary for the operation of our Services. You will continue to receive these necessary emails, if lawful and appropriate, even if you unsubscribe from our optional marketing communications.
Cookies / Beacons
If you wish to minimize information collected by cookies or beacons, you can adjust the settings of your device or browser. You can also set your device or browser to automatically reject any cookies. You may also be able to install plug-ins and add-ins that serve similar functions. However, please be aware that some Services may not work properly if you reject cookies. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. For more information about how our Services use cookies, please see our Cookie Notice.
Network Advertising Initiative
Certain websites you visit may provide options regarding advertisements you receive. If you wish to minimize the amount of targeted advertising you receive, you can opt-out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt-Out Page or through the Digital Advertising Alliance Opt-Out Tool. Please note that even if you choose to remove your personal information (opt-out) you will still see advertisements while you’re browsing online. However, the advertisements you see may be less relevant to you. For more information or to opt-out of certain online behavioral advertising, please visit http://www.aboutads.info.
Additionally, many advertising network programs allow you to view and manage the interest categories that they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
Do Not Track
Some devices and browsers support a “Do Not Track” (or, DNT) feature, a privacy preference that you can set in certain browsers, which is intended to be a signal to websites and services that you do not wish to be tracked across different websites or online services you visit.
Please note that we cannot control how third party websites or online services you visit through our website respond to Do Not Track signals. Check the privacy policies of those third parties for information on their privacy practices. Our Services do not currently change the way they operate upon detection of a Do Not Track or similar signal.
Our website and Services may contain links to other websites or apps operated by third parties. Please be advised that the practices described in this Privacy Notice do not apply to information gathered through these third party websites and apps. We have no control over, and are not responsible for, the actions and privacy policies of third parties and other websites and apps.
This section only applies if you are a resident of a member state of the European Union (EU), the United Kingdom, the European Economic Area (EEA), or Canada.
If you have questions or concerns regarding the use of your personal information, please contact us.
The personal information we collect from you may be transferred to and stored by our group companies, or IT vendors and other service providers (as specified in How We Share Personal Information above) who operate on our behalf. We also transfer information to a number of providers of business applications – such as CRM and marketing applications – as well marketing service providers. These providers are primarily located in the United States, but may also be located in other jurisdictions.
In certain cases, there may not be an adequacy decision by the European Commission and/or United Kingdom authorities in respect of those countries. Adequacy of data protection is instead ensured by Standard Contractual Clauses approved by the European Commission in accordance with Article 46(2)(c) of the General Data Protection Regulation, or any equivalent clauses approved by the authorities in the United Kingdom including any additional safeguards as required by EU / UK data protection laws that we have in place with that third party. A copy may be requested by contacting our Data Protection Officer.
We retain your personal information for as long as necessary for the purpose(s) for which it was initially collected. The criteria we use to determine the retention period is as follows:
You may have – in accordance with applicable data protection laws – the following rights when it comes to our handling of your personal information. Please note that many of these rights are not absolute, and we may have grounds for refusing to comply with your request to exercise them (for example, where we are (a) required or permitted by law to process your personal data in a way that is incompatible with your request, or (b) able to rely on exemptions under data protection law which entitle us to process your personal data in a way that is incompatible with your request). Where such circumstances apply, we will inform you of this at the time you make a request to exercise your rights.
If you would like to exercise any of these rights or in case you should have any concerns about how we process your personal information, please contact us using the information below.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information, or access someone else’s personal information on their behalf (or to exercise any of the other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is complex or you have made a number of requests. In this case, we will notify you and keep you updated. Should we be unable to comply with your request, we will provide an explanation.
You may contact our Data Protection Officer with any issues or questions you have regarding our processing of personal information.
EMAIL – martin@mailfloss.com
POSTAL ADDRESS – 17-7000 McLeod Road Suite # 309, Niagara Falls, ON, Canada, L2G7K3
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (Tel: 0303 123 1113 or at www.ico.org.uk). Alternatively, you can also make a complaint to the supervisory authority in the Member State of the EU or EEA in which you are resident. We would however appreciate the chance to deal with your concerns before you approach the ICO or a supervisory authority, so please contact us in the first instance.
We welcome requests, questions, comments, and feedback on this Privacy Notice and our management of personal information. If you have requests, questions, concerns, or feedback, you can always contact us in the following ways. For your protection, we may need to verify your identity before assisting with your request, such as verifying that the information used to contact us matches the information that we have on file.
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This appendix seeks to provide additional information to residents of California and supplements the information provided in the Privacy Notice above.
To learn more about the categories of personal information we collect, how we collect it, why it is collected, with whom we share the information, and how long we retain it, please see the chart below.
|
Category |
What we collect |
How we collect it |
Why we collect it |
With whom we share it |
How long we retain it |
|
Identifiers |
Name, mailing address, email address, phone number, and other contact information. For more information please see the Types of Information We Collect section above. |
Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties. |
We collect this information for the purposes listed in the How We Use Information section above. |
Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above. |
We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above |
|
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) |
Name, mailing address, email address, phone number, and contact information. For more information please see the Types of Information We Collect section above. |
Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties. |
We collect this information for the purposes listed in the How We Use Information section above. |
Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above. |
We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above |
|
Protected classification characteristics under California or federal law |
Not collected. |
N/A |
N/A |
N/A |
N/A |
|
Commercial information |
Transactional information such as the products or services purchased. For more information please see the Types of Information We Collect section above. |
Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties. |
We collect this information for the purposes listed in the How We Use Information section above. |
Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above. |
We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above |
|
Biometric information |
Not collected. |
N/A |
N/A |
N/A |
N/A |
|
Internet or other similar network activity |
IP address, browser type and version, browser plug-in types and versions, operating system and platform, device type and device identifiers For more information please see the Types of Information We Collect section above. |
Collected online when you directly provide it to us, through your use of our Services, or from third parties. |
We collect this information for the purposes listed in the How We Use Information section above. |
Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above. |
We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above |
|
Geolocation data |
Not collected. |
N/A |
N/A |
N/A |
N/A |
|
Sensory data |
Not collected. |
N/A |
N/A |
N/A |
N/A |
|
Professional or employment-related information |
Title and industry category. |
Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties. |
We collect this information for the purposes listed in the How We Use Information section above. |
Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above. |
We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above |
|
Non-public education information |
Not collected. |
N/A |
N/A |
N/A |
N/A |
|
Inferences drawn from other personal information |
Information generated from your use of our Services reflecting your preferences |
Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties. |
We collect this information for the purposes listed in the How We Use Information section above. |
Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above. |
We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above |
|
Sensitive personal information |
Not collected |
N/A |
N/A |
N/A |
N/A |